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This policy explains what personal data ezwinph collects when you use our platform, why we collect it, and the choices available to you. We aim to be straightforward — if you have a question after reading, our support team is reachable directly through your account.
When you create an account with us, log in, make a deposit via GCash or Bank Transfer, or reach out to support, we receive certain personal data as part of that interaction. This includes your registered name, contact details, account credentials, and transaction records — including payment references tied to GCash deposits or Bank Transfer entries. We hold this data to operate your account, process transactions correctly, and respond to account queries you raise with us. We do not sell your personal data to third parties. Where we share data with processors — such as payment intermediaries that handle your GCash or Bank Transfer instruction — those processors handle your data only as needed to complete the service you requested. Access to your stored data within our platform is restricted to personnel with a direct operational need. This policy applies to all account holders accessing the platform from regions where local law permits. Availability of our services depends on local law and eligible regions, and the same jurisdictional condition applies to your rights under this policy. If local law grants you specific data rights beyond what is described here, those rights are not reduced by this document. The current version of this policy is always the one shown on this page.
Payment references from GCash deposits are retained as part of your transaction record. These are used to verify account activity and resolve any discrepancies you raise with our support team.
Bank Transfer details you submit are stored securely and used only to process your instruction and maintain an auditable account history accessible to you after login.
Login credentials are stored in hashed form and are never transmitted or visible in plain text. We do not ask for your password through any support channel.
This policy covers data processed directly by ezwinph through your account interactions. It does not extend to external services you reach through links on our platform, nor to third-party payment providers who operate under their own data terms once your instruction leaves our interface.
All data collected during login, account registration and profile updates falls under this policy. This includes your email address, phone number and any identity documents submitted for account verification as required.
Transaction data — amounts, timestamps, payment method references such as GCash or Bank Transfer identifiers — is covered. We retain these records and they are viewable in your account history after login.
Cookies and similar tracking placed on our site pages fall within this policy. We use these to maintain session state, remember your preferences and understand how pages are used. You can manage cookie settings through your browser.
Once you follow a link to an external payment processor, wallet provider or external site, their own privacy terms govern. We do not control how those third parties handle your data once you are on their platform.
You have concrete actions available to you in connection with the personal data we hold. The most direct route is your account dashboard, where your profile details, registered contact information and transaction history are displayed after login. If any detail is incorrect — your registered name, phone number or email address — you can raise a correction request through the support channel listed in the section below. We handle correction requests on a case-by-case basis and will confirm the outcome to your registered email address. For data held beyond your account dashboard, including historical transaction records or any identity documents submitted during verification, you can request a summary by contacting our support team directly. Where local law in the Philippines grants you a right to access, correct or delete specific categories of data, we aim to honour those requests within a reasonable period. Requests that conflict with a legal retention obligation may be partially declined, and we will explain the reason if that applies to you.
Log into your account and open the transaction history section. Your GCash and Bank Transfer records are listed there with timestamps and reference numbers for your own verification.
If your registered name, phone number or email is wrong, contact support with the correction needed. We will verify your identity before making changes to protect your account.
For questions about what specific data we hold — beyond what your dashboard shows — submit a written request through our support channel. We respond to the registered email address on the account.
Where local law entitles you to request deletion or restriction of data we hold, you can make that request in writing. We will confirm whether the request can be fulfilled and explain any limitation that applies.
If this policy raises a question you cannot answer by reviewing your account dashboard, the options below connect you to the right place. Use the route that suits the nature of your query — account corrections, data requests and general policy questions each have a clear path.
Open your account, go to the Help or Support section, and submit your query there. This is the fastest way to reach us for account-specific data questions, including correction requests.
For formal data requests — access, correction or deletion — send a written request to our support email address shown in your account portal. Include your registered email so we can verify your identity.
The current version of this policy is always posted on this page. If the policy changes in a way that affects how we use your data, we will notify you through your registered contact details before the change takes effect.
We apply access controls so that only the account and compliance personnel who need your data to perform a specific task can reach it. Passwords are stored in hashed form and are never visible to our team. Transaction data — including GCash and Bank Transfer records — is retained for as long as needed to maintain account integrity and satisfy any applicable legal retention obligations. Once a retention period lapses and no legal hold applies, we remove the data from active systems.
Your account data is stored on access-controlled systems. Role-based permissions limit which personnel can view your personal information. We review these permissions regularly and remove access when a role no longer requires it.
We use session cookies to keep you logged in while you navigate the platform. Analytical cookies help us understand which pages are working well. You can clear or restrict cookies through your browser settings at any time without losing your account.
Transaction records, including GCash deposit references and Bank Transfer entries, are retained for as long as your account is active and for a period after closure as required by applicable rules. We do not hold data longer than necessary.
If we update this policy in a way that materially changes how your data is handled, we will notify you at your registered email address before the new version applies. The updated policy date is shown at the top of this page.
These questions cover what you are most likely to ask after reading this policy. If your question is not here, you can raise it through the support channel in your account.
We collect your registered name, email address, phone number and any identity documents you submit during account verification. When you make a deposit via GCash or Bank Transfer, the payment reference and transaction amount are also recorded as part of your account history.
Your account dashboard shows your profile details and full transaction history after login. For data held outside the dashboard — such as verification documents — you can request a summary by contacting our support team with a written request sent from your registered email address.
Contact support through the Help section in your account or via the support email shown in the account portal. Tell us what needs to change and we will verify your identity before updating the record. We confirm the outcome to your registered email.
We do not sell your data. We share it only with processors — such as GCash or Bank Transfer intermediaries — who need it to complete the service you requested. Those processors operate under their own data terms and handle your data only for the purpose of the transaction.
Transaction records, including GCash deposit references and Bank Transfer entries, are kept for as long as your account is active and for a legally required period after closure. Once that period ends and no hold applies, the data is removed from active systems.
Submit a written deletion request through the support email address shown in your account portal. We will review it against any applicable legal retention obligations and confirm what can be removed. Where a legal hold prevents full deletion, we will explain the specific reason in our reply.